BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. See Viator voucher terms under "Viator Vouchers". The RTA contracts with Sun Tran to operate the Sun Shuttle service. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. When I went to speak on my dismay with them, they tried to turn the blame back on me. Shame on you Bd, what a bad organisation !!!! Burgerhouse Av. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Nor Gonzalez has been of no help either! No car seat as requested either. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. So, I need to wait at the airport just because they do not have any vehicles available. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. Arrive at your stop at least five minutes early. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. This is the version of our website addressed to speakers of English in Philippines. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I am not sure how it is still legal for this company to operate. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Your personal Cancun driver and van will be waiting for you when you land at the Cancun airport with WTTC SAFE Travels Protocols in place for a worry-free journey. We flew into Cancun and stayed in Riviera Maya. I WOULD NOT RECOMMEND THIS COMPANY. Please do not use them, they will ruin your trip!! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. They gave us directions to walk to where the shared vans were. Service areas vary for seniors, persons with disabilities, or the general public. A 0,5 km del Los Cuates de Cancun. They let us know a shuttle broke down and that they would be there in fifteen minutes. Yes, that was the excuse for not doing the job that it will take more time!!! They left us alone with no option we ended up paying 200$ of taxi to Tulum. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Dear guest, We booked airport transfer with BD travel and it was the worst decision we have made. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Flight changed to 6:50 on Thursday Jan 5. Misleading in tours. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Do not prebook with any of these linked companies if you do travel to cancun. On the way back, they sent us a private Suburban! When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. Better to use a taxi and not use them or pay for their service. Later it turned out not to be pertinent. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. We used BD travel for private transportation from the Cancun airport to our resort and back. All trips require a reservation one to seven days in advance. We sent them an email and still have not gotten a response. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. My trip was booked AND payed 2 times due to a failure of the system. Don't use BD experience for transportation between hotel and airport. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Nobody mentioned to bring driver license or extra money for the rental. Call (520) 792-9222 to schedule your ride. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. . Do you have an email to contact BD Experience Cancun? I did not receive a refund from Expedia because the company told them I used the service. Comida: Italiana, Pizzera, Napolitana, De Campania. Flight changed to 6:50 on Thursday Jan 5. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. I asked for her manager's name, was given a first name and then left. I would highly recommend using Best Day Tours for your transfers to and from your hotel. A comfortable luxury bus. Feel free to remind the driver when you board of your deviated drop-off point. We flew into Cancun and stayed in Riviera Maya. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. First time purchase only, local category deals. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Thank you very much for contacting us. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. They had a "oh well, sorry" attitude and that was that. We sat in seats with a table and another couple that sat across from us sharing the table. You can cancel this reservation up to 24 hours in advance for a full refund. So, we came down at 3 AM. We paid for everything up front. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Tulum is 2 hours away. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. They are the only transfer service I use in Mexico. With 0 respect. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. . Sun Shuttle Customer Service & Hours of Operation. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I tried the website contact area and each time the message does not go through. We have used BD the last 3 years. Thank you very much for contacting us. They treat you like you are nobody. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We confirmed the time with them several days before. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. This delayed our trip for an hour. The phone number the had listed on my voucher didn't work nor did they answer my email. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, they changed everybody $20 a person when we got there. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We also recommend booking your adventure tours through them. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. This is the hardest company to contact. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Hilde Bec. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Transfers back to the airport were another issue. They're very helpful. Overall the process was pretty smooth. Wait where the coach operator can see you. We confirmed the time with them several days before. how to we confirm our pickup. If the system detects something that potentially contradicts our. You should contact your travel agent for pickup time. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Estimado pasajero, All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. But the tour we took with them was misleading. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. Listing for: Ascent Aviation Services. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were told to leave and seek hotel transportation. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Worse company ever! Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Total scamArrived late at the Cancun Airport. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. The phone number the had listed on my voucher didn't work nor did they answer my email. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. Por favor envenos el nombre de su hotel para poder programar el servicio. Total scamArrived late at the Cancun Airport. We saw people arrive after us get picked up. Included 20minutes of snorkeling. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Customer Service Department I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Review tags are currently only available for English language reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. I want to confirm a transfer booked through American Airlines. I want to confirm a transfer booked through American Airlines. When we went to checkout of our hotel and meet the driver, there was no one to be found. Very disappointed and terrible experience with this company. Tripadvisor performs checks on reviews. They are clearly in collusion with resort staff and the taxi drivers. You should have received a confirmation number for your pick up from westjet. After about a 35 minute wait our transportation finally arrived. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. My trip was booked AND payed 2 times due to a failure of the system. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. No car seat as requested either. It was all shopping in tourist market. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BEWARE you have been warned. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. A nightmare of a company. Amazing tours and fun adventures waiting for you. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Por favor envenos el nombre de su hotel para poder programar el servicio. Nor Gonzalez has been of no help either! Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. You should contact your travel agent for pickup time. Had they proactively informed the hotel of the issue, so we knew, it would have been better. De cancun a playa del carmen, es raza pequea denteo de su maleta. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Shame on you Bd, what a bad organisation !!!! I want to confirm a transfer booked through American Airlines. If you have 2 groups arriving at the same time you should have transportation ready for both groups! We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. It was our last night of vacation and we woke up at 2:30 am to wait around. BD experience excursion Snorkeling with Turtles. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. Our driver Raul got us to the terminal at approximately 6 pm. They're very helpful. Do not litter or create unsanitary conditions. This is the version of our website addressed to speakers of English in the United States. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Dear guest, Call (520) 229-4990 to schedule your ride or visit. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. The only they cared for was tips and selling beers. Do not deserve even 1 star rating. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. You should contact your travel agent for pickup time. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Worse company ever! What time will pick up be. I was so disappointed to end my trip like that. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Ive demanded a refund and they have yet to follow suit. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. For Dial-a-Ride policies, please click here. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. The drivers both to and from the airport were very nice and friendly. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. *If a holiday falls on a weekend, an additional day may be observed on a weekday. Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. Old people, children, babies in strollers, and even flight crews! Not sure? Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 Never interfere with the drivers ability to drive safely. Dear guest, This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. They're very helpful. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. 08 Days. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. 39. Fermin was the local representative at the Villa del Palmar in Cancun. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. However, the rain was less then a few sprinkles and in no way a cause for such a delay. BD was primarily just our airport transfer, but they were beyond great. Thank you Marco for that suggestion. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. What time will pick up be. We scheduled a transportation for a flight out. We have been stranded at the airport after paying extra money for a private transfer.