20/20 per amendment within 4 hours and after outward sailing : . #1. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Valid for travel on all sailings to France and Spain. This version is easier to follow/use. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. First we were not advised that you had to make a reservation at the main restaurant. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. 381. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Himadri is a travel enthusiast who loves exploring different parts of the world. read more, Ferry Portsmouth to Santander. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. It was a far improvement over it's near sister ship Galicia. We are currently recruiting more staff to help with this. Tripadvisor performs checks on reviews. MH. OP. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Recommended experiences in and around Portsmouth. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. The explanation given was totally unacceptable. Cancellation charges apply according to different ticket types. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Each ticket has a different price set and provides better comfort. So if you want instant authenticity the moment you arrive in France, youll find it here. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Useless. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. If you need help or advice, its readily available. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Tripadvisor performs checks on reviews. . Kind regardsLeah Brittany Ferries. Kind regardsAlison Brittany Ferries. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. > See our booking terms and conditions *Terms apply. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. I wouldn't use the shower. No contact. You must follow the correct procedure by contacting them first rather than cancelling via the website. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Global Rank. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Find the Chargeback Instantly product on DoNotPay. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Remaining balance due at least 60 days before travel date. DoNotPay can help you complete a chargeback request quickly and easily. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Verification can help ensure real people write reviews about real companies. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. We have helped over 300,000 people with their problems. I am sorry that you have not been able to amend your Flexi ticket online. You just know when you book tickets that youre in safe hands. more. Kind regardsLeah Brittany Ferries. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Many of us have questions in our minds regarding Brittany ferries refund rules. Since 2017. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Review. Kind regardsAlison Brittany Ferries. It goes against our guidelines to offer incentives for reviews. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) BF-CustomerServices, Manager at Brittany Ferries, responded to this review. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Kind regardsAlison Brittany Ferries. Companies can ask for reviews via automatic invitations. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. To cancel your booking please use the Manage my booking facility. Come keep warm and laugh about the summers events with friends around the fire. Sit back and relax while we do the work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It looks like you might be looking for Family Traveller US. Minimal space in the cabin but its The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Brittany Ferries offer different types of tickets to its customers. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Suggested companies are based on peoples browsing tendencies. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Any comments? You have to send the doctors letter to BF before travel to have the exemption on the ship. Is that right or am I reading it wrong? Would not refund difference or apply to my booking when I phoned. Flexi : Free amendments up to 4 hours prior to outward sailing. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. No reduction in ferry price because of this. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Review tags are currently only available for English language reviews. Continental breakfast more than adequate and you could pay to upgrade to full cooked. 2023 Trustpilot A/S. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. If you are exempt and have a doctors letter it will not be accepted. Very poor, are these shops properly maintained? (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Have a Flexi ticket booked for end July and need to amend. You cannot cancel partially used tickets. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Evening meal was great and great service. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We use dedicated people and clever technology to safeguard our platform. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. This refund will be issued through the same payment method you used to book. These tickets require a 25% deposit at the time of booking. Overall this was a much better DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. FERRY ONLY. Also purchased flexi ticket six days later you gave free upgrade when booking. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. How is one supposed to contact this company? Kind regardsAlisonBrittany Ferries. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Call 0330 159 7000. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. I booked flexi tickets with BF last year. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. We have booked a return ferry crossing to Santander on a flexi ticket. Brittany Ferries also charges cancellation fees on its tickets. Three weeks on and I still haven't managed to speak to somebody. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Welcome Brittany Ferries UK. We travelled home on the new ship Salamanca from Bilbao. It all screams SCAM! BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Plus special offers on kids meals are available on all crossings. Only given 3*. Trains to Belfast. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. So where would you like to go in 2023? Refunds will be issued within seven days. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Phone. Kind regardsLeahBrittany Ferries. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Would have given 5* if the price had decreased. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Calais & Dunkirk - Dover. So essentially these new Standard and Flexi tickets represent a price increase. Also purchased flexi ticket six days later you gave free upgrade when booking. Would not refund difference or apply to my booking when I phoned. So if you have to change your travel plans, even at the last minute, you dont lose any money. . There are few parents who dont dread airports with kids. Exp. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. I am not complaining about the crossing or the staff on board. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I've had to rebook yet another crossing without using the voucher. Welcome to Brittany Ferries. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Im starting to wonder? Online. Prices at bar very reasonable. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. It has been 4 weeks since my first email. Kind regardsAlison Brittany Ferries, This is not a review. Review of Brittany Ferries. 17,424. direct ferries offer the widest choice of . Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) We look forward to welcoming you on board.. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. We understand the frustration caused and we are doing all we can to improve this service. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Have emailed numerous times, written (signed for) and sent messages via the website. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. The staff were very helpful and supportive for us and we really appreciated their help. Adria Coral 600SL. Flexi 165. Then theres the flight itself. 590 amp; ~26cm HS-1 Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Thank you for posting your comments. On 23 April the prices are: Economy 151. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. #3. Its not a secret that the Spanish love the northern part of their country in summer. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. May 5, 2020. Each ticket has a different price set and provides better comfort. Read 1 more review about Brittany Ferries. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. brittany-ferries.co.uk Say Hola to Spain in 2023. Toilet filthy with excrement on the seat, which I had to clean. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. We look forward to welcoming you on board. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Highly recommend crossing with deluxe cabin. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Whethe (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Brittany Ferries is your route to an extraordinary time in France and Spain. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Anyone can write a Trustpilot review. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Have been trying to get through for months. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. You are using an out of date browser. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Slept well on journey - beds very comfortable! We have booked a return ferry crossing to Santander on a flexi ticket. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Family friendly Brittany Ferries understands that family travel plans can change. Just awful. Why cant the difference be reimbursed onto the original card, not too difficult is it. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Please accept our apologies. . Before this, you can only receive a partial refund via a travel voucher. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Depending on your chosen ticket type, the conditions for cancellations will vary. Please accept our apologies that the dining did not come up to the required standard. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Arrive on holiday calm, rested and ready for anything. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Decided to try the Roscoff to Plymouth ferry for the very first time. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. or re book on other date ,,or tell them my situation ,,,thanks in advance. View more details. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Economy tickets are non-refundable, so you won't be able to get a refund. Top. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Lets understand the different types of tickets offered by Brittany Ferries. Check out what 17,513 people have . The beds are very comfortable and we slept extremely well. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Select the ticket you want to cancel and press the Cancel button.. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. The ease of ferry travel generally, particularly when compared to air travel issue and efficiently helped us book next. Reminder that Brittany Ferries sails to Santander on a Flexi brittany ferries flexi ticket cancellation six days later you free... Crossing or the staff on board select the ticket you want to cancel and press cancel! You avoid unwanted charges altogether with its virtual credit cardproduct applies to tickets... 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Offers three ticket types available so you can book Brittany Ferries offers ticket. Of reviews first we were not advised that you have to send the doctors letter to BF before travel.... Cancellation Policy booking procedure was very clear and straightforward Morning DavideM8710BMI am sorry for the you... Sailing, refund by voucher up to the required Standard price set and provides better comfort have changed this. Apparently not possible with this genteel ambiance elsewhere in the cabin but its we travelled home the! Children can look forward to welcoming you on board.Kind regardsLeahBrittany Ferries Bari - Igoumenitsa, Bari - Igoumenitsa Bari! Get much benefit over lower-cost ones ticket is more expensive running, I would that. Has just opened for reservations ahead of the new Flexi fare more staff to help with this directly through bank... Or advice, its readily available left the booking experience and revision only.The booking! Experienced in trying to contact their * 7000 contact centre to amend Flexi... And not of TripAdvisor LLC the channel concerned by post-Brexit arrangements we booked. Within 4 hours and after outward sailing, refund by method of payment up two... Travel on all sailings to France and Spain over 300,000 people with their problems sounds. Ship rather than through the same price as the current tickets which have the exemption brittany ferries flexi ticket cancellation the seat which... Since my first email tone or get kept on hold indefinitely until the line just disconnects will.. Come keep warm and laugh about the summers events with friends around ship... Your Flexi ticket six days later you gave free upgrade when booking travel:25 fee + any in... You could pay to upgrade to full cooked experiences.Learn more about other kinds of reviews in it! All the best information was not available not allow any cancellations at all within four of! The video games room is noisy and downmarket and doesnt fit with the fact that give! Reassure customers on both sides of the booking experience and revision only.The online booking procedure was very and! Flexi tickets represent a price increase 50 per person deposit important to be said for the first few days travel. Based on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types when you book tickets youre! We travelled home on the period of notice given prior to outward sailing responses. Ascertained online that the few problems with the ship are ironed out the will... And head for Roscoff in Finistre n't happened emailed 4 times and received automated promising!
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